Please contact NIPPORA before sending any item back. Returns sent without prior approval may not be accepted.
Change-of-mind returns
For eligible products, you may request a return within 14 calendar days of delivery. The item must be unused, in the same condition in which it was received, and include its original packaging and accessories where applicable.
After a return is approved, please send it back using a trackable service within 7 calendar days of our return instructions. For a change-of-mind return, the customer is responsible for return shipping costs. Original outbound shipping charges are not refundable.
Incorrect, damaged or defective items
If you receive an incorrect, damaged or defective item, contact us within 7 calendar days of delivery. Include your order number and clear photos of the item, product packaging and outer shipping package where relevant. After review, we will provide an appropriate resolution such as a replacement, refund or return instructions. When the issue is our error or the item arrived damaged or defective, NIPPORA will cover reasonable return shipping costs when a return is required.
Cancellations before dispatch
If you need to cancel an order, contact us as soon as possible. If the order has not yet been dispatched, we will normally cancel the unshipped item and refund the applicable amount. Once the parcel has been dispatched, the return rules above apply.
Refund timing
After an approved returned item is received and inspected, we aim to issue the refund to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.
Items not eligible for change-of-mind return
Items that have been used, damaged after delivery, or returned incomplete are not eligible for a change-of-mind return. For hygiene and safety reasons, food and beverages, opened cosmetics and other sealed hygiene-sensitive goods are not eligible for change-of-mind returns once opened or where the seal has been broken. This does not limit remedies for items that were incorrect, damaged or defective on arrival.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.